Shipping & Returns
SHIPPING DETAILS
Most orders are shipped via Canada Post with tracking. This will allow you to track your order as it ships to your location.
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Smaller items like enamel pins, keychains, grab tabs will be shipped via Canada Post letter mail, which does not include tracking.
If your order includes a large item (collar/leashes) and a small item, the order will be shipped out via Canada Post with tracking.
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Within Canada: 4-7 business days
To United States: 5-10 business days
If you do not see the country of your choice listed, feel free to reach out for a shipping quote.
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If your order is over $150 after discount, you will receive free shipping.
RETURN & EXCHANGE POLICY
Unfortunately, all orders will be final sale due to the collars and leashes being custom. Please ensure to measure your pets neck size precisely before placing an order.
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If you have any issues with your order, please contact us and we will be happy to assist you.